Telehealth: A convenient dermatology visit from the comfort of your home

 

***Due to the COVID-19 pandemic, we strongly encourage the use of remote telehealth visits for medication refills and non-urgent skin conditions. Currently our office is open to urgent visits only.***

 

 

During your virtual visit, we can diagnose, prescribe, and order tests if necessary. We recommend use of this app for rashes, psoriasis, eczema, acne (including isotretinoin/Accutane), medication refills, skin lesions, etc.  If we determine that your condition is urgent, we will schedule an in-office visit if necessary. This service is available to new and established  patients. If you have not used this service before, please contact our office during business hours (Monday through Friday) for username and password.

To get started, download the “PocketPatient” app on your smart phone. See links below:

Apple App Store: https://apps.apple.com/us/app/pocketpatient/id1036175909

Android Google Play: https://play.google.com/store/apps/details?id=com.modernizingmedicine.patientportal

After you have downloaded the app, you will be prompted to enter log-in information.

  • Practice url: hmgderm.ema.md

  • Username: (contact our office for your username)

  • Password: (contact our office for your password)

If using an Apple Iphone, click on “Virtual” tab and then “Request Virtual Check-In

If using an Android phone, click on “E-visits” and then “Request E-visit

You will answer questions about your skin and then take photos of your skin for the provider to review. Once your visit has been initiated, the provider will contact you within 48 hours with a video visit.

 

Follow these tips to take clear and focused photos of your skin:

  • Take your images in a well-lit area. Natural light is best. Take care to avoid harsh light or a reflected shadow.

  • If possible, have a solid background in your photo.

  • Remove any jewelry or watches that may distract your dermatologist.

  • Take both a faraway image and a close-up image of your rash or spot.

  • The close-up image should have equal parts of healthy skin surrounding the spot or rash.

  • Faraway images should include “landmarks,” such as an ankle, shoulder or elbow, to help your dermatologist understand where the rash or spot is located on your body.

  • The rash or spot should be in the center of the images.

  • Make sure that your images are in focus.

  • If possible, use a coin (such as a quarter, or dime) in your close-up image to give your dermatologist an idea on how large the area of interest is.

 

If you are experiencing difficulties connecting to PocketPatient, please call our office. It may be possible to conduct the visit via FaceTime or Skype.

 

NOTE: Due to the COVID-19 health crisis, most insurance companies are covering telehealth visits. You may have a copay although several insurances are opting to waive copay fees. Please contact your health insurance provider regarding the most up to date information. We will submit the bill to your insurance company on your behalf. If your health coverage does not fully cover this service, you will be responsible for any remaining charge.

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